Terms and Conditions


1. Scope of application
The present general terms and conditions apply to all transactions made between strickstrack wool&lounge GmbH and the client of the Online Shop. Customers confirm acceptance of the general terms. Modifications of the general terms are only valid if they are agreed in written.

2. Contract partners, contract conclusion
The contract is concluded between strickstrack wool&lounge GmbH and the client. The order is placed binding by the customer in our Online Shop by pressing the button "buy now". The order is confirmed by e-mail. The contract shall be deemed concluded as soon as the confirmation e-mail is sent to the client.
A contract shall also be deemed concluded when you have chosen Paypal as payment method in the moment you confirm the payment to strickstrack wool&lounge GmbH.

3. Shipment
Shipment cost will be added to the product prices.
Parcels are either sent by Swiss Post, Postpac Economy or by DPD. We apply the following shipment cost:
CHF 9.- for a parcel up to 2 kg and CHF 10.- up to 10 kg. We charge CHF 16.-.for express delivery, independent of minimum purchase.
Vouchers will be sent with A-Mail.
No shipment cost will be charged with a minimum purchase of CHF 100.-. You can also collect the goods in our Boutique at Knonauerstrasse 19 in Cham. Please inform you about the opening hours.

4. Payment
Cash payment is possible for in-store collection only.

We accept the following payment methods:

Credit card 
We accept the current credit cards: American Express, Mastercard and Visa.
You can pay the due amount with Paypal.

5. Reservation of ownership
All ordered products remain the property of strickstrack wool&lounge GmbH until payment is received in full.

6. Warranties and Liability
Liability is based on the applicable legal provisions (Swiss Code of Obligations). Customers are obliged to inspect immediately the delivered or collected products for correctness, completeness and integrity. The customer shall inform strickstrack wool&lounge GmbH of any defects after detection thereof and within 48 hours after receipt of the delivery at the latest. The client bears the risk of transportation and must inform Swiss Post or DPD about transportation damages.

7. Contract language
Contract languages are German, English, French and Italian. However German is the only legally valid version.

8. Delivery and price
Shipment address will be the invoicing address unless another address has been indicated. You will receive a confirmation e-mail in the moment the parcel has sent.
All prices quoted are net, in Swiss Francs, include value added tax (VAT). strickstrack wool&lounge GmbH reserves the right to change prices at any time, but not after placing the order. The prices stated in the Online Shop apply at the time of order placement only. strickstrack wool&lounge GmbH ships between 1 and 7 working days after placing the order. In case of delays we will inform you.

9. Returning products free of defects
strickstrack wool&lounge GmbH grants the right to return ordered products within a maximum of 14 calendar days after receipt. The invoice has to be added to the return parcel. In such an event, shipment costs for the return of the products shall be at the expense of the customer. The products must be properly packed and returned in their original packaging. Damaged or used products cannot be returned. Unstamped packages will be refused.
Products with reduced prices, magazines and books cannot be returned or exchanched.

10. Data privacy protection
strickstrack wool&lounge GmbH is committed to safeguarding the privacy of our clients data. We will protect the data from unauthorised access and will not be handed out to third parties or sold. On request we will delete all your personal information and order data.
Payments with credit cards are being handled by SIX Payment Services ltd. In accordance to the Swiss legislation.

11. Place of jurisdiction and applicable law
All legal relations between strickstrack wool&lounge GmbH and their clients are subject to substantive Swiss law. Place of jurisdiction is Zug (CH).

Cham, January 2016

strickstrack wool&lounge GmbH
Knonauerstrasse 19
CH-6330 Cham
+41 41 780 34 24